What You Need to Become a Turn Service Vendor
Turn season—the intense period when student housing units are vacated and prepared for new residents—is the "Super Bowl" of the facility services industry. Here is what you need to play at the national level.
Real Talk: Turn is a Sprint
Turn season is not for the faint of heart. It is 14 days of 18-hour shifts, massive logistics, and zero room for error. If you can survive it, the profit margins are incredible. If you can't, you'll burn your reputation. Don't bid on turn unless you are ready to work harder than you ever have.
1. Scalability: Can You Handle the Volume?
Turn isn't about cleaning one unit; it's about cleaning 500 units in 10 days. You need a plan for labor and logistics.
Labor Pool: Do you have a reliable team or a network of subcontractors?
Project Management: How will you track progress across multiple buildings?
2. Compliance: The Enterprise Requirement
National portfolios like Streamline require strict compliance. You must have your paperwork in order before you can bid.
Insurance: High-limit General Liability and Workers' Comp are mandatory.
Certifications: Specialized training in turn services or safety protocols.
Real Talk: Compliance is the Barrier
Most small vendors fail because they can't meet the insurance requirements of national portfolios. Don't view insurance as an expense; view it as the ticket to the big game. Without it, you are stuck in the residential "gig" market forever.
3. The "Make-Ready" Mindset
Turn isn't just cleaning. It's "make-ready." This includes painting, minor repairs, and trash-outs. The more services you can offer, the more valuable you are to the portfolio manager.
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